Agentforce pricing calculator, built on Salesforce's published rates

Agentforce pricing calculator: work out your Flex Credits cost per user, per action and per conversation.

We sell a competing product, so read the numbers with that in mind, then go check them. Every rate below was read off salesforce.com/agentforce/pricing on August 21, 2026. Nothing here is modelled, estimated or lifted from a roundup. Move the sliders and the arithmetic runs in your browser: no email, no form, no sales call.

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In short

Last updated August 2026

Agentforce Flex Credits cost $500 per 100,000 credits, which is $0.005 a credit. One Agentforce action is 20 credits, so a standard action costs $0.10 and an Agentforce Voice action, at 30 credits, costs $0.15. The alternatives are $2 per conversation, $125 per user per month for unmetered employee usage on Sales, Service or Field Service, $150 for Industries, or from $550 per user for an Agentforce 1 Edition. Here is the number almost nobody publishes: at 20 working days a month, the $125 unmetered add-on only becomes cheaper than Flex Credits once a single user runs more than 62.5 Agentforce actions a day.

One Agentforce action: 20 credits, so $0.10
Flex Credits list price: $500 per 100,000
Add-on breakeven: 62.5 actions per user per day

Calculator

Estimate your Agentforce cost per month

Four buying models, your headcount, Salesforce's published rates. Everything runs locally in your browser and nothing is sent anywhere.

Your usage

Employees using Agentforce

Agentforce actions per user, per day

Agentforce Voice actions per user, per day

Working days per month

Customer conversations per month

Add the $5 per user Agentforce User License, which Salesforce lists as required to deploy agents company wide.

Your inputs, in Salesforce's units

Agentforce actions per month
Voice actions per month
Flex Credits drawn per month
Cost per user on Flex Credits
Add-on breakeven, actions per day

One Agentforce action is 20 Flex Credits. One Voice action is 30. A credit is $0.005.

Estimated monthly cost

Flex Credits

credits per month at $500 per 100,000 credits, plus $5 per user

Conversations

conversations at $2 each. Cannot run in the same org as Flex Credits.

Agentforce add-on, unmetered

users at $125 each. Sales, Service and Field Service are all $125. Industries is $150.

Agentforce 1 Editions

From $550 per user. Includes the add-on and 2.5M Flex Credits per org per year.

WorkAgent, for comparison

$149

Flat, whole account, no credit meter. We sell this, so weigh it accordingly.

Cheapest employee-facing option at these numbers: .

At working days, the $125 unmetered add-on only beats Flex Credits once a user runs more than Agentforce actions a day.

Rates read from salesforce.com/agentforce/pricing on August 21, 2026: $500 per 100,000 Flex Credits, 20 credits per Agentforce action, 30 per Voice action, $2 per conversation, $5 per user for the Agentforce User License, $125 per user for the Sales, Service and Field Service add-ons, $150 for Industries, and from $550 per user for Agentforce 1 Editions. This is an estimate of Agentforce consumption only. It excludes the underlying Sales or Service Cloud licenses, Data Cloud credits, implementation and any negotiated discount, and Salesforce notes that credit consumption carries tiered multipliers by model type.

The four models

The four ways Salesforce charges for Agentforce, and what each one actually meters

Salesforce sells Agentforce four different ways, and they meter completely different things. Pick the wrong one and you can pay several times over for identical work.

Flex Credits, $500 per 100,000

A pooled, fungible credit balance drawn down by actions, prompts, translations and voice actions. One credit is half a cent. An Agentforce action is 20 credits. Best when usage is uneven or you are still finding out what people will use.

Conversations, $2 each

A flat fee per customer conversation, no matter how many actions happen inside it. Aimed at external, customer-facing agents. Salesforce is explicit that this cannot run in the same org as Flex Credits, so it is a choice, not a mix.

Agentforce add-ons, $125 per user

Unmetered employee usage bolted onto Sales, Service or Field Service. The same $125 for all three, which surprises people who assume Field Service costs more. Industries add-ons are $150. No meter, so no bill surprise.

Agentforce 1 Editions, from $550 per user

The full edition with the add-on included and 2.5M Flex Credits per org per year. The credits are pooled at the org, not per seat, so their value per head falls as you add people.

Agentforce User License, $5 per user

The company-wide deployment license. Salesforce prints it with the words "Requires Flex Credits" directly on the card, so it is a gate, not a plan: $5 buys the right to use agents, and the usage is billed separately.

What sits underneath all of it

Agentforce is priced on top of an existing Salesforce license. Sales Cloud runs from Starter through Enterprise and Unlimited, and none of that is included in any figure on this page. Budget the platform first, then the agent layer.

Why this calculator

Salesforce labels a calculator in its own pricing navigation, and the page it points at has no calculator on it.

The official calculator does not calculate

Salesforce's pricing menu offers a "Flex Credit Calculator" that promises to take your needs and return custom pricing. It links to salesforce.com/pricing/calculator, a page that uses the word calculator 53 times and contains zero input fields, zero dropdowns and zero forms. It is an FAQ with a phone number.

Every rate is from the vendor, not a roundup

The Agentforce pricing seam is full of pages quoting each other. Each figure used here was read off Salesforce's own pricing page on August 21, 2026, including the five worked examples Salesforce publishes. Where a number is ours, such as the breakeven, the arithmetic is shown so you can redo it.

No gate, no lead form, no call

The calculation happens in your browser. We do not capture the inputs, we do not ask for an email to show the result, and there is no step where a representative gets in touch. You can close the tab with your number and never hear from us.

Compare

Agentforce pricing per action, per conversation and per user, side by side

Every figure below is Salesforce's own published rate, checked August 21, 2026. The right-hand column is the arithmetic, so you can verify it rather than trust it.

Unit	Published rate	What it costs in dollars	How to check it
Flex Credit	$500 per 100,000 credits	$0.005 per credit	500 divided by 100,000
Agentforce action	20 Flex Credits	$0.10 per action	20 credits at half a cent
Agentforce Voice action	30 Flex Credits	$0.15 per action	30 credits at half a cent
Conversation	$2 per conversation	$2, whatever happens inside it	Equal to 20 Agentforce actions
Agentforce User License	$5 per user per month	$5, plus all usage on top	Card reads "Requires Flex Credits"
Sales add-on	$125 per user per month	$125, unmetered	Same rate as Service
Service add-on	$125 per user per month	$125, unmetered	Same rate as Sales
Field Service add-on	$125 per user per month	$125, unmetered	Same rate again, not higher
Industries add-on	$150 per user per month	$150, unmetered	The only add-on priced differently
Agentforce 1 Edition	from $550 per user per month	$550 and up per user	Includes 2.5M credits per org per year
Included edition credits	2.5M Flex Credits per org per year	$12,500 of credits at list	2.5M at half a cent, split across the org

Salesforce states that Flex Credits are fungible across actions, prompts, translations and voice actions, and that Flex Credits and Conversation pricing are not supported in the same org. It also notes there is no overage penalty on Flex Credits: excess usage is billed monthly in arrears. Unused Flex Credits do not roll over.

How to calculate Agentforce cost per user

Start with one person and one day. Multiply the Agentforce actions that person triggers per day by 20 to get credits, multiply by $0.005 to get dollars, then multiply by your working days. A user running 12 actions a day over 20 days burns 4,800 credits, which is $24 a month. Add the $5 Agentforce User License if you are deploying company wide and that user costs $29.

Then scale it. Twenty-five users at that rate is 120,000 credits, $600 of usage plus $125 of licenses, so $725 a month. The reason the arithmetic is worth doing by hand once is that it makes the shape of the pricing obvious: cost moves with actions, not with people, so a small team of heavy users can outspend a large team of light ones. The calculator above does the same sum with sliders.

One caveat Salesforce flags on its own pricing FAQ page: credits are consumed with tiered multipliers by model type. A premium reasoning model does not draw the same credits as a basic one. Treat any figure you produce, ours included, as a floor rather than a forecast.

The breakeven nobody publishes

The most useful single number in Agentforce pricing is the point where the unmetered $125 add-on stops being expensive and starts being cheap. It is easy to derive and we have not seen it stated anywhere. One user running N actions a day for D days costs 20ND credits, which is $0.10 x N x D. Set that equal to $125 and you get N = 1,250 divided by D.

At 20 working days a month, that is 62.5 Agentforce actions per user per day. Below that, Flex Credits are cheaper. Above it, the add-on is. At 22 working days the crossover falls to about 56.8 actions a day, and at 30 days to roughly 41.7. Sixty-plus actions a day is a genuinely heavy user, which is why most employee-facing deployments are cheaper on credits than on the add-on, and why the add-on is really an insurance policy against a bill you cannot predict.

The same logic settles the conversation question. A conversation is $2 and an action is $0.10, so one conversation costs exactly what 20 actions cost. If your average customer conversation resolves in fewer than 20 actions, Flex Credits win. If it routinely takes more, conversation pricing caps your downside. Since Salesforce will not let both run in one org, this is a decision you make once.

What Salesforce's own worked examples tell you

Salesforce publishes five examples on its pricing page, and they are worth reading because they show the range rather than a headline. Twenty employees asking five onboarding questions a month at 20 credits each is $10 a month. A support team of 100 users handling three cases a day at 60 credits a case, over 20 days, is $1,800 a month. Ten field service reps doing three appointments a day at 100 credits each is $300.

Put the support example next to the add-on and the tension is clear. Those same 100 service users on the $125 unmetered add-on would cost $12,500 a month against $1,800 metered, which is roughly seven times more for identical work. That gap is the whole argument for doing this arithmetic before a renewal rather than after.

The examples also quietly disclose what is not included. Each one carries a note that it excludes Data 360 credits and other consumption services, and that it does not guarantee future usage. In other words, Salesforce is telling you its own examples are a floor too.

Why the official Agentforce calculator is not a calculator

Salesforce's pricing navigation lists a "Flex Credit Calculator" with the description "Enter your company's specific needs and receive custom pricing details." The link goes to salesforce.com/pricing/calculator. We pulled that page on August 21, 2026 and counted: the word "calculator" appears 53 times, and the page contains zero input elements, zero select elements and zero forms.

What is actually there is a set of pricing FAQs and a phone number, 1-800-664-9073, repeated across several answers. That is a reasonable thing for an enterprise vendor to do, and it is not a scandal. It is worth stating plainly only because a buyer searching for an Agentforce pricing calculator will click that link expecting to enter numbers, and will instead be routed to a conversation with sales.

It also explains why so many third-party Agentforce pricing pages exist and why so few of them agree. When the vendor publishes a complete rate card but no way to apply it, the gap gets filled by whoever is willing to do the multiplication in public.

The costs this calculator deliberately leaves out

Agentforce sits on top of a Salesforce license, and none of the figures on this page include that. If you are not already a Salesforce customer, the platform is the larger number and the agent layer is the smaller one. Data Cloud and Data 360 consumption is separate again, as Salesforce notes on every one of its own examples.

Implementation is the other omission, and for most mid-market buyers it is the one that moves the total. Connecting agents to real systems of record, writing the actions, testing them against edge cases and putting approval steps in front of anything that writes externally is project work. We have not put a number on it because any number we invented would be exactly the kind of figure this page exists to argue against.

Finally, discount. Enterprise software list prices are opening positions, and a real Agentforce contract of any size is negotiated. Treat the output as list-price arithmetic: useful for comparing models against each other, less useful as a prediction of your invoice. If you want the reference rate card in full, read Agentforce pricing.

When a flat-rate agent is the better shape

Metered pricing is honest about one thing: it charges you more in the months the tool works hardest. That is fine when usage is tied to revenue, and uncomfortable when it is tied to a backlog. If you run a small team and want a fixed line in the budget, the shape of the pricing matters as much as the rate.

WorkAgent is $149 a month, flat, for the whole account, with no credit meter and no per-seat multiplication. We built the page you are reading, so weigh that accordingly. The honest boundary: Agentforce lives inside Salesforce and acts on Salesforce records, and if that is your system of record, a general-purpose agent is not a substitute for it. WorkAgent is the better buy when the work is research, lead lists, outreach drafts, inbox triage, data entry and recurring reports, and when you want the bill to be the same in a busy month.

If you are weighing Microsoft instead, the credit arithmetic runs the other way: a Copilot Studio agent action is $0.04 against $0.10 here, and there is a matching Copilot Studio credits calculator that runs the same exercise on Microsoft's rate card. See Copilot Studio pricing or the head-to-head at Agentforce vs Copilot Studio, and what AI credits are if the currency itself is the confusing part.

FAQ

Questions buyers ask when they are pricing Agentforce

Is there an official Agentforce pricing calculator?

Not a working one. Salesforce's pricing navigation links to a "Flex Credit Calculator" at salesforce.com/pricing/calculator, but that page has no input fields, no dropdowns and no forms. It is a pricing FAQ with a sales phone number. Salesforce does publish a complete rate card, so the arithmetic is doable, just not on their site.

How much does Agentforce cost per user?

It depends on the model. The Agentforce User License is $5 per user per month and requires Flex Credits on top. The unmetered add-ons are $125 per user for Sales, Service and Field Service, or $150 for Industries. Agentforce 1 Editions start at $550 per user. On Flex Credits there is no per-user price at all: you pay for actions.

How much is one Agentforce action?

One Agentforce action is 20 Flex Credits. Flex Credits list at $500 per 100,000, which is $0.005 each, so a standard action costs $0.10. An Agentforce Voice action is 30 credits, so $0.15. Credits are fungible across actions, prompts, translations and voice actions.

What are Flex Credits and how are they priced?

Flex Credits are Agentforce's consumption unit, sold at $500 per 100,000 credits and drawn from a pool shared across teams, channels and use cases. Every agent step that does work, such as updating a record or answering a product question, draws from that pool. Salesforce says credit consumption carries tiered multipliers depending on the model used.

Is Flex Credit or conversation pricing cheaper?

A conversation is $2 and an Agentforce action is $0.10, so one conversation costs exactly what 20 actions cost. If your average customer conversation resolves in fewer than 20 actions, Flex Credits are cheaper. If it regularly takes more, conversation pricing caps the cost. Salesforce does not support both models in the same org.

When is the $125 Agentforce add-on cheaper than Flex Credits?

Once a single user exceeds about 62.5 Agentforce actions per working day, assuming 20 working days a month. The arithmetic is $125 divided by $0.10 per action divided by 20 days. At 22 working days the crossover falls to roughly 56.8 actions a day. Below those levels, metered Flex Credits cost less.

What happens if I exceed my Flex Credit balance?

Salesforce states there is no overage penalty. Usage beyond your balance is billed monthly in arrears, and Digital Wallet provides alerts so you can see consumption in near real time. Unused Flex Credits do not roll over, which is the opposite risk: paying for a balance you never draw down.

Does the Agentforce User License include usage?

No. The $5 per user per month Agentforce User License is printed on Salesforce's pricing page with the words "Requires Flex Credits" on the card itself. It grants company-wide deployment and access to limited Salesforce CRM objects. All actual agent usage is metered separately.

Is Agentforce priced on top of a Salesforce license?

Yes. Agentforce is an addition to an existing Salesforce edition, so a Sales Cloud or Service Cloud license sits underneath every figure quoted here. Data Cloud and Data 360 consumption is billed separately again. Salesforce notes this exclusion on each of its own worked pricing examples.

What do Agentforce 1 Editions include?

Agentforce 1 Editions start at $550 per user per month, are available for Sales, Service, Field Service and Industries, and include the Agentforce add-on plus 2.5 million Flex Credits per org per year. Those credits are pooled at the org level, not per seat, so their per-head value shrinks as you add users.

Put it to work

See what a flat-rate agent does on each job, at $149 a month that does not move with headcount, actions or conversations:

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