For US freight brokers and small brokerages

AI for freight brokers that chases open quotes, carrier compliance documents, unpaid freight invoices and detention claims.

Written for owners and ops leads of US freight brokerages with two to thirty people. Most of what ranks for this query is a vendor selling load matching or a trade article about what AI might do someday. The question a small broker actually has is narrower. Who follows up the quote sent to a shipper on Tuesday, who notices that a carrier insurance certificate expires in nine days, who chases the shipper at day 45 on a freight bill, and who assembles the proof of delivery and rate confirmation packet a customer needs before they will pay. This page describes that work, what it costs, and where your TMS and load board stay in charge.

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In short

AI for freight brokers pays back on the paperwork around the load, not the load itself. A briefed agent follows up every open quote, watches carrier insurance and authority documents, assembles invoice packets with the rate confirmation and proof of delivery, and chases freight bills that run past terms. It drafts everything for your approval and does not book, tender or dispatch freight. WorkAgent is $149 a month flat, with no per-user or per-load fee.

Aljex: Essential $699 a month for 5 users, Professional from $999 for 15 users, Enterprise from $2,375, one-time implementation fees not published (vendor site, read October 31, 2026)
Alvys: Foundations, Growth and Scale quoted by load volume, no per-seat charge, Developer and API add-on $100 a month (vendor site, read October 31, 2026)
WorkAgent: $149 / month, flat, no per-user or per-load fee

What it handles

What a freight broker actually hands over

The quote follow-up, carrier onboarding paperwork and collections that sit behind every load, and what a briefed agent takes off a broker owner.

Shipper quote follow-up

A spot quote goes out, the shipper goes quiet and nobody asks again. The agent reads your sent quotes, follows up at the intervals you set, and reports which shippers answered, which went cold and which lanes keep repeating.

Carrier onboarding and document tracking

It keeps a list of every carrier with the insurance certificate expiry, W-9 and authority status you recorded, drafts the request for a renewed certificate 30 days out, and flags carriers whose paperwork lapsed before you tender another load.

Invoice packets

Shippers pay faster when the invoice arrives with the rate confirmation and proof of delivery attached. The agent assembles the packet from your files and drafts the send, so the freight bill is not rejected for a missing document.

Aged freight bills

It keeps the receivables list, drafts reminders at 30, 45 and 60 days in your tone, and gives you a short call list for the accounts that need a person.

Detention and accessorial claims

It compares the timestamps on a delivery receipt with the terms in the rate confirmation and drafts the claim for a detention or layover charge you would otherwise forget to bill.

Carrier payment and quick pay questions

It drafts replies to carriers asking where payment is, from your own payable records, so dispatchers do not rebuild the answer from scratch.

The Friday report

One page every week: quotes outstanding, receivables by age, carrier documents expiring in 30 days and claims still unbilled.

Why it works

Why brokers look at an agent rather than another system

The TMS holds the load, nobody holds the follow-up

Your transportation management system knows the shipment, the carrier and the rate. It does not write the second reminder to a shipper at day 45 or notice that an insurance certificate is about to lapse. That chasing falls to whoever has a spare ten minutes.

Volume swings without warning

A bad weather week or a produce surge buries the desk. Follow-up that depends on spare time is the first thing dropped, and it is the cash you are waiting on.

You approve what leaves the building

The agent drafts and prepares. It does not tender loads, negotiate rates, release payment or message a shipper unless you say so.

Compare

Four ways to get quote follow-up, collections and carrier paperwork done

Compared on back-office work only. None of these replaces your sales and carrier reps.

	TMS used manually	Outsourced billing service	In-house coordinator	WorkAgent
Typical US cost	Aljex from $699 a month for 5 users, Alvys quoted by load volume	Usually a per-invoice or percentage fee, quoted by the provider	A salary plus overhead	$149 a month flat
How the price scales	Per plan, user count or load volume	Per invoice or per load	Per head	Flat, not per user or load
Shipper quote follow-up	Rarely	No	When there is time	Drafted at set intervals, replies reported
Invoice packets with rate con and POD	Some systems assemble them	Yes	Yes	Assembled from your files, send drafted
Aged freight bills	Aging report, you do the chasing	Varies	Yes, inconsistently	Reminder sequence plus a call list
Carrier insurance expiry tracking	Alerts on some systems	No	Yes, if someone owns it	Expiry list, renewal requests drafted 30 days out
Books, tenders or dispatches loads	Yes	No	Yes	No, that stays with your team

Aljex and Alvys figures were read from their own pricing pages on October 31, 2026 and change often. Check the vendor page before you buy.

Where the office hours go in a brokerage

The margin on a load is thin, so the money lives in the follow-up. There are quotes waiting for an answer, freight bills waiting for a check, carriers whose paperwork is about to expire and accessorial charges nobody billed.

None of that is brokering. It is reading a list, writing three sentences and sending them on time, then noticing who answered.

The arithmetic on one pile

WorkAgent Starter is $149 a month, which is $1,788 a year month to month or $888 billed yearly. A single unbilled detention charge or one freight bill that ages from 45 days to 90 is often worth more than a month of the agent. If it recovers one such item a month, the subscription is covered.

Against a coordinator the comparison is hours. If you or an ops lead spend ten hours a week on follow-up and invoice packets, the agent takes the drafting and you keep the approval.

What the agent does not do

It does not book or tender loads, quote rates, run load board searches, call drivers, release payments or give legal advice on a cargo claim. It also does not replace a TMS.

Where it reads your records depends on where they live. If your loads sit in a TMS, it works from the exports you give it, plus your inbox, calendar and shared drive.

Pricing for a brokerage, and how it compares

WorkAgent is $149 a month on Starter, $499 on Pro and $1,299 on Scale, month to month, flat, with no per-user fee. Yearly billing halves that for Starter, to $888 a year.

Keep your TMS. Its job is the load. The agent does the follow-up around the load that the TMS leaves to people.

How to brief it for the first month

Start with three jobs: follow-up on every quote older than two days, a reminder sequence on freight bills past 30 days, and the carrier insurance expiry list.

Add invoice packets and detention claims once those run without supervision. Owners who hand over everything in week one spend week two correcting it.

FAQ

Questions freight brokers ask

What is the best AI for freight brokers?

It depends on the job. Load matching and rate tools suit the sales desk, and a back-office agent suits the follow-up around each load. WorkAgent covers quote follow-up, carrier documents, invoice packets and collections for $149 a month.

How can freight brokers use AI?

The practical uses are following up quotes, tracking carrier insurance and authority documents, assembling invoice packets, chasing aged freight bills and drafting detention claims. Booking and rate negotiation still need a person.

Can AI chase unpaid freight invoices?

Yes. An agent keeps a list of open freight bills, drafts reminders at the ages you choose in your tone, and flags the accounts that need a call. You approve each message unless you tell it otherwise.

How much does AI for a freight brokerage cost?

Aljex lists its TMS from $699 a month for 5 users and Alvys quotes by load volume. WorkAgent is $149 a month flat, or $888 billed yearly, with no per-user or per-load fee, and it works beside a TMS.

Will AI replace my dispatchers or carrier reps?

No. Those roles handle live calls, negotiation and judgment under pressure. The agent takes the paperwork and reminders around them.

Will the agent contact my shippers on its own?

Only if you tell it to. By default it drafts every follow-up, reminder and claim for your approval.

Does it work with my TMS?

It works from the exports your system produces and from your inbox, calendar and shared drive. It does not need an integration to start.

Put it to work

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